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London,
04
May
2017

EE launches European roaming for all customers at no extra cost and new 4GEE Max plans with inclusive roaming in more places than any other network

  • In time for summer, all existing EE mobile pay monthly and pay as you go mobile customers can take their UK allowance abroad to 48¹ European destinations including Switzerland, Monaco and Isle of Man
  • New industry-leading 4GEE Max plans combine generous data allowances, the fastest speeds in the UK, and allow customers to use their call, text and data allowances in 53 destinations worldwide across Europe, the USA, Canada, Mexico, Australia and New Zealand
  • EE mobile customers are always in control of their spending, with best-in-class usage alerts, and data caps

As part of its mission to offer the best experience for UK mobile customers, EE is announcing that all existing pay monthly and pay as you go customers will soon enjoy roaming to 48¹ European destinations at no extra charge. EE is also launching a new range of 4GEE Max plans, designed to offer the ultimate roaming experience for customers with more inclusive destinations worldwide than any other UK network.

Inclusive roaming for existing EE pay monthly and pay as you go customers

From 15 June, all existing EE pay monthly and pay as you go customers will enjoy inclusive roaming to 48 European destinations as part of their mobile, mobile broadband or tablet allowance*. Existing customers, whether in or outside of their contract period, will benefit from inclusive roaming at no extra cost and will receive an SMS to let them know of the changes to their plan, as well as a reminder when they switch their phone on abroad. Customers that would like to benefit from inclusive roaming before June can sign up at any time to one of EE’s new plans without affecting their upgrade dates or length of contract.

New 4GEE Max plans

EE is also introducing a new range of 4GEE Max plans on 10 May for new and upgrading customers. The new plans allow customers to use their UK call, text and data allowances across 53 destinations, more than any other network, including Europe1 as well as the USA, Canada, Mexico, Australia and New Zealand – which covers over 80% of time EE customers spend overseas. Now EE 4GEE Max customers can video call from LA, or live-stream Sydney Harbour in HD at no extra cost with their UK allowances. 4GEE Max customers also get access to our fastest available 4G speeds abroad with 125 EE partner networks.

4GEE Max plans also come with EE’s largest mobile data allowances as well as the UK’s fastest 4G speeds, 4G in more places across the UK than any other operator and inclusive access to the BT Sport app for the duration of the plan.

On the new 4GEE Max plans customers can now get the latest Samsung Galaxy S8 flagship handset for just £9.99 on a £62.99 per month, 24 month plan which offers unlimited calls, unlimited text and a whopping 25GB of data.

EE CEO Marc Allera said, “Our customers want to be able to stay connected whether they’re travelling around the UK or abroad. We go further to provide our customers with 4G in more places across the UK than any other operator, and we’re offering inclusive roaming in more destinations as well – so our customers can stay in touch whether they’re lying on a beach in the Mediterranean, checking out the latest restaurants in New York, or hiking in New Zealand.”

EE is also launching new 4GEE plans, which offer inclusive roaming in 48 European destinations. 4GEE plans offer unlimited UK minutes and texts, generous data allowances and superfast 4G speeds. Finally, EE is also offering new entry level 4GEE Essential plans, designed to provide customers with the most affordable access to 4G speeds on the UK’s biggest 4G network2.

EE’s new 4GEE plans are available with a wide range of 4G handsets or as a SIM only plan. SIM only plans are perfect for those who already have a phone and start from as little as £10.99**. EE is also introducing the same roaming benefits for its mobile broadband and tablet plans for new and upgrading customers from 1 June***.

No unexpected data bills

EE mobile customers are always in control of their spend, with best-in-class usage alerts which inform them when they’re near the end of their data allowances, and data caps – so unlike some networks they can never run up an unexpected bill. Whether at home or abroad, customers are put in control of exactly how much data they use.

More benefits for EE customers

In addition to using their standard allowances abroad, customers with a free data boost as part of their pay as you go pack or pay monthly data boost with their EE home broadband plan will be able to use their additional data when they travel abroad as well as in the UK.

When combined with the latest smartphones and tablets, EE customers benefit from a 4G network which covers more than 75% of the UK landmass – more than any other 4G or 3G network in the UK. EE’s superfast network has the most 4G capacity and the fastest network speeds, boosted by 4G+ in the UK’s busiest towns and cities. EE also offers WiFi Calling and 4G Calling on select devices and plans, allowing customers with enabled handsets to call and text in more places across the UK. EE aims to cover 95% of the UK landmass with 4G by 2020.

EE customers also benefit from 100% UK and Ireland based call centres, a newly updated My EE app, which provides people with even more flexibility and control over their account, including checking data usage, available allowances and add-ons, as well as getting advice on everything from how to pay their bills to checking their balance on-the-go. EE customers can also access the innovative EE Network Status Checker tool that provides real-time and personal updates to customers about network performance. Customers can set tailored alerts for places that are important to them, such as their place of work, their home or the home of a loved one, and they will receive personalised alerts if there are network issues.

For more information about EE’s new price plans and roaming changes, please visit: www.ee.co.uk/roaming

 – ENDS –

1.EU: Austria, Azores ,Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar (UK), Greece, Guadeloupe, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Martinique, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin (French), San Marino, Slovakia, Slovenia, Spain, Sweden, The Netherlands and Vatican City. 

EEA: Iceland, Norway, Liechtenstein

Additional destinations: Switzerland, Monaco, Isle of Man, Jersey & Guernsey, Mayotte (Mayotte added 11th June)

2. Example 4GEE and 4GEE Essential handset plans: Apple iPhone 7 32GB is available for just £19.99 on a £47.99pm 4GEE plan which comes with 2GB of monthly data. Meanwhile the Sony Xperia XA is free on a £18.99pm, 24month 4GEE Essentials plan with 300MB of data 300 mins of calls and unlimited texts

*Available from 15 June for all existing EE, Orange and T-Mobile pay monthly and PAYG customers

**EE’s new SIM only plans will also be available in May, exact date to be confirmed closer to launch

***New mobile broadband and tablet plans will be available from 1 June, where existing mobile broadband and tablet customers will enjoy will inclusive roaming to 47 European destinations as part of their plan from the 15th of June

For more information, please contact:

ee@nelsonbostock.com

0845 373 7070

About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012 and was the first European operator to surpass 14 million 4G customers in December 2015. EE has more than 550 shops across the UK. EE's 4G coverage extends to over 75% of the UK’s landmass (equal to more than 96% of the UK population) and EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

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