EE 5G network reaches one year, with service now live in 80 UK cities and large towns

  • EE 5G network live for one year, with service now available in 80 cities and large towns across the UK
  • Network achieves highest 5G availability compared to all other 5G networks, in eight major UK cities in independent testing from RootMetrics by IHS Markit
  • EE names most popular apps on 5G, with video services taking the top spots

EE marks the one year anniversary of its 5G network launch. EE’s 5G service is now available in 80 cities and large towns across the UK – more than any other operator.

In May 2019, EE was first to launch 5G in the UK, with coverage in London, Edinburgh, Belfast, Cardiff, Birmingham and Manchester, and has expanded 5G on a daily basis to bring the best mobile experience to consumers and businesses across the UK.

According to independent testing from RootMetrics by IHS Markit, EE’s 5G network achieved the highest 5G availability in eight major UK cities: London, Birmingham, Cardiff, Newcastle, Glasgow, Belfast, Bristol and Edinburgh.

Network insights reveal that customers are using the lower latency and faster speeds of EE’s 5G network to watch even more video. YouTube is the most popular app to date, with 5G customers using double the amount of data than the second most popular app. Netflix has jumped from being the fourth-most popular app on EE’s 4G network to number two on 5G, followed by Facebook, Instagram and Google.

EE’s 5G network has enabled BT to showcase a series of firsts for business across industries spanning media, healthcare, and harbour management. In the first week of launch, BT trialled the UK’s first live TV production with 5G, using the technology’s superior bandwidth, faster speed, and reduced latency, to carry the data volumes broadcasters rely upon. In healthcare, EE’s 5G network facilitated a demonstration of the first remote-controlled ultrasound scan over a public network – a real life example of how 5G can transform healthcare and the emergency services.

Marc Allera, CEO of BT’s Consumer Division, said: “One year ago today, we started the UK’s 5G journey by launching the first 5G network. In just one year, we’ve already seen a number of incredible experiences and real-life use cases that 5G enables, both for consumers and businesses, and there’s still so much more to come. 5G technology will continue to make our customers’ lives easier, make our networks more efficient, and help launch entirely new ideas and businesses that we haven’t yet imagined.”

For more information on EE’s 5G network, 5G Smart plans and 5G devices, customers can visit

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About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 with it continuing to be the UK’s biggest 4G network, and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK's best network every year since 2015 for all the following awards: The Mobile Choice Awards, The Mobile News Awards, The Mobile Industry Awards and by RootMetrics®.

As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry. Its retail presence exceeds more than 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland, and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.

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