EE Enters 2021 as UK’s Leading Network

  • EE wins UK’s best network for 15th consecutive time in independent tests from RootMetrics
  • Network takes the top spot for overall performance in England, Northern Ireland, Scotland and Wales
  • EE’s 5G leadership continues, with the most 5G coverage in the UK

EE has taken the top spot for overall performance in RootMetrics’ latest national results for the 15th consecutive time. EE was named number one for overall performance, reliability, speed, data, call and text, and joint first for accessibility in RootMetrics’ 2H 2020 tests, demonstrating its ongoing network investment in 4G and 5G technology, and commitment to bringing customers the best mobile experience.

In 2020, EE built 160 new 4G sites across the UK, helping people stay connected to friends and family, and catering for the 40% year on year increase in 4G data usage.

EE’s network has been named the best in each of England, Northern Ireland, Scotland and Wales, and continues to be the UK’s fastest and most reliable network, as well as being named the UK’s no.1 network for mobile gaming.

EE’s 5G availability is higher than all other networks in the UK’s four capital cities – Belfast, Cardiff, Edinburgh and London. In London, availability on EE is more than double that of the second placed operator, almost four times that of the third placed operator and six times greater than the last placed operator.

According to the independent tests, EE has the most 5G coverage in the UK and 5G in more places than any other network in:

  • Belfast
  • Birmingham
  • Bristol
  • Cardiff
  • Coventry
  • Edinburgh
  • Glasgow
  • Hull
  • Leeds and Bradford
  • Leicester
  • Liverpool
  • London
  • Manchester
  • Newcastle
  • Nottingham
  • Sheffield

Marc Allera, CEO of BT’s Consumer business, said: “Delivering the best mobile experience remains our priority. Being recognised as the UK’s best network for the fifteenth consecutive time reflects our continued investment in keeping our customers connected to the things that matter to them most. RootMetrics’ 5G testing shows that we are a long way ahead in terms of 5G rollout and bringing the latest mobile technology to even more people.”

RootMetrics carried out nearly 645,000 tests across 16 cities in England, Northern Ireland, Scotland and Wales. The full report can be found here:

- ENDS -

Notes to editors:

Rankings based on the RootMetrics® UK RootScore® Reports and mobile gaming ratings: H2 (Jul-Dec) 2020. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.

For more information, please contact:

0207 792 7468

About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012, and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.

As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry, and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.

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