EE PARTNERS WITH VERISURE AND NORTON TO LAUNCH NEW SUITE OF PACKAGES DESIGNED TO HELP TRANSFORM THE UK SMART SECURITY MARKET
- EE partners with leading home security experts, Verisure, and leading cyber safety expert, Norton, as part of new plans to open up the market for UK consumers
- EE Smart Home Security powered by Verisure launches today, and combines EE’s best in class mobile connectivity back-up, with the latest home security tech, 24/7 professional monitoring as well as outstanding customer service in an accessible and affordable solution
- EE Cyber Security Powered by Norton™ – launching in November 2022 – will help customers protect their devices, social media accounts and digital identities through one service
- EE’s entry into the smart security sector will see it review new cutting-edge product innovations to provide consumers with the latest smart home security solutions
- Security partnerships are the first of a new wave of agreements that will allow EE customers to buy exciting services beyond connectivity as part of their monthly bill
EE today announced it’s set to expand the UK security market through strategic partnerships and new customer packages developed in conjunction with leading experts Verisure and Norton. The collaborations form part of EE’s journey to become the most personal customer-focussed technology brand in the UK, highlighting its commitment to introduce new products and services beyond connectivity.
Smart Home Security
EE’s expansion in smart home security comes as research reveals that over 12.7 million UK consumers plan to take up a smart home security product in the future. Of those, a majority (56%) revealed that being able to access the latest home security technology via monthly payments would make it more appealing to them. Meanwhile, almost half (49%) of those surveyed claim that being able to buy through someone they already subscribe to and having a professional installation would make the prospect of taking out home security more appealing.
The launch comes via a partnership with Europe’s leading home security experts, Verisure. The two organisations will collaborate to evolve the smart home security market for customers over the next few years under a new service name called EE Smart Home Security, powered by Verisure.
In its first phase, EE Smart Home Security, powered by Verisure will offer a new 24/7 monitored home alarm package. Launching today, EE Smart Home Security, powered by Verisure will make the benefits of a monitored home security service as accessible as possible to more homes in the UK. Available to purchase via EE’s web site, the service consists of one clear monthly payment and a minimal upfront cost.
The service is installed by Verisure security engineers and monitored 24/7 by Verisure’s Alarm Receiving Centre, allowing customers to speak to the Alarm Centre at any time through the SOS feature, and unlike self-monitored solutions, the system comes with professional monitoring – with a target response time of just 60 seconds.
The smart home security service is also backed up by EE, the UK’s most reliable mobile network, so customers will have complete peace of mind, and they can monitor their home and proactively protect it from anywhere, through the My Verisure app.
EE Smart Home Security, powered by Verisure is available in two core packages – one for flats and one for houses, with those choosing houses also able to benefit from add-ons, including the latest security cameras from smart home security specialists, Arlo Europe, part of Verisure.
CORE ALARM BUNDLES
Essentials for Flats
24 month plan - £25 per month (£50 upfront one-off fee)
Essentials for Houses
24-month plan - £30 per month (£50 upfront one-off fee)
24/7 monitored alarm by Verisure Alarm Receiving Centre
2 x Shock Sensors (Flats) | 6 x Shock Sensors (Houses)
PREMIUM BUNDLES ADD-ONS (AVAILABLE FOR HOUSES ONLY)
Smart doorbell +£7 / month
In what is a fast-moving category, EE and Verisure are committed to providing cutting-edge product and service innovations designed to provide market-leading smart home security solutions that offer customers the best protection and peace of mind.
As part of the BT Group, EE customers benefit from BT’s existing team of over 3,000 security specialists helping to keep its network and customers safe from cyber-attacks, as well as the latest network security to help keep them and their family safe online. However, the threat to online security continues, with 41% of UK consumers acknowledging that they find it difficult to safe online, and 80% worried specifically about their identity being stolen and used.
To provide customers with premium online protection, EE has partnered with Norton, a global leader in consumer Cyber Safety, to help people protect their devices and safeguard their digital identities. The partnership will see EE offering customers an advanced online security solution to help protect their identity and devices in one solution, wherever they are.
EE will launch Cyber Security Powered by Norton™ built with advanced online security to offer customers greater peace of mind. Available initially exclusively to EE mobile customers at launch in November 2022, EE Cyber Security Powered by Norton™ service provides powerful protection against viruses and other online threats, plus it notifies customers if their personal information is found on the dark web, or if their account on popular social media sites has unusual login activity. Users can also create and store strong passwords more securely to help protect online accounts and keep personal information safer.
To help our customers understand if their identity has any risks, EE will also launch a free, annual online check through the EE website, giving customers an easy and fast way to find out if their email address have been exposed on the dark web. Full details of the EE Cyber Security Powered by Norton™packages and features will be announced in the coming weeks.
Marc Allera, CEO at EE said: “Launching EE security is the latest example of how we’re transforming the EE brand, by introducing new ways to provide our customers with exciting products and services that enhance both their in-and-out of home experience. We know that the security market is hugely important to UK consumers and see huge scope to help customers protect their home and digital life. In addition to partnering with these leaders in the security space, we will also separately look to explore how connectivity can play a part in the very latest innovations, from smart drone protection and wi-fi sensing, to smart security robotics, AI and whatever else the future holds for smart security.”
Austin Lally, CEO at Verisure said: “As the no.1 in Europe for home security solutions, we are committed to protecting what matters most to people. We believe this partnership is a great complement to our core range of monitored home security solutions, offering even more choice to customers. It is a great opportunity to combine our best-in-class security technology and services with EE’s best mobile connectivity, great brand, and personal and local customer service to give more people access to our unique peace of mind services and transform the home security market in the UK.”
Travis Witteveen, Head of Customer Acquisitions and Partnerships at NortonLifeLock said: “We are fiercely dedicated to protecting and empowering people to live their digital lives safely. We look forward to our upcoming launch of EE Cyber Security Powered by Norton, in collaboration with EE, to help bring powerful protection to consumers in the UK.”
These Security partnerships are the first of a new wave of agreements that will see customers offered new and exciting services beyond connectivity, with further announcements due to be made in due course
To find out more on EE Smart Home Security, powered by Verisure and EE Cyber Security Powered by Norton™ when available, please visit EE.co.uk/security
Notes to editors
Research conducted by Censuswide, with 2,010 UK respondents aged 16+ in the UK between 19.10.2022 - 21.10.2022. The survey was conducted from a nationally representative of UK adults. Censuswide employs members of the Market Research Society, belongs to the British Polling Council and abides by the ESOMAR principles.
EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 and launched the UK’s first 5G network in May 2019.
EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and being named the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.
As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.
EE is committed to being number one for service in the industry and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
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Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. It protects close to 4.5 million customers in 17 countries in Europe and Latin America. In late 2019 Arlo Europe also became part of Verisure. The Company’s mission is to bring peace of mind to families and small business owners by providing them with the best security solutions and services. Verisure is known for category-creating marketing, sales excellence, innovative products and services and customer-centricity. Verisure protects a highly satisfied and loyal customer base, with some of the strongest growth rates and best retention rates globally in consumer-facing services, demonstrating its exceptional service levels and strong value proposition to its customers.
For more information: www.verisure.co.uk
NortonLifeLock Inc. (NASDAQ: NLOK) is a global leader in consumer Cyber Safety, protecting and empowering people to live their digital lives safely. We are the consumer’s trusted ally in an increasingly complex and connected world. Learn more about how we’re transforming Cyber Safety at NortonLifeLock.com.