EE Rolls Out Superfast Delivery Service with Expert Set Up Service to Ten Additional Cities
- UK’s most personal superfast smartphone delivery and set-up service extended to more regions of London as well as to Birmingham and Manchester from today
- Glasgow, Leeds, Nottingham, Liverpool, Bristol, Sheffield, Cardiff and Cambridge to also receive the service by the end of 2019
- Available across all EE 5G and 4G pay monthly handset plans, delivery timeslots are also extended to 8am – 8pm Monday to Saturday and 10am – 6pm on Sundays providing even more flexibility so customers can benefit from the service
- EE and Enjoy aim to offer the innovative service to 80% of UK population in 2020
EE is extending its exclusive superfast smartphone delivery and expert set up service in partnership with Enjoy. The move will see customers in nine additional cities across the UK become eligible for the free service in the coming weeks, and forms part of EE’s ambition to provide the UK’s best and most personal, local customer service for customers.
The service has been expanded across the entirety of London, and from today will roll out in Birmingham and Manchester, before being extended to Bristol, Cambridge, Cardiff, Glasgow, Leeds, Liverpool, Nottingham and Sheffield, by the end of the year. EE pay monthly mobile customers get the ability to order their new smartphone and receive it with a personalised set up experience from an Enjoy expert, so they can immediately get the most out of it.
Available across all EE pay monthly 5G and 4G smartphones and handset plans, to utilise the service, customers can request it from EE advisors on the phone or choose ‘superfast delivery with expert set-up’ option at the online checkout on the EE web site. Pick the most convenient appointment date and timeframe between 8am and 8pm Monday to Saturday or 10am to 6pm on a Sunday. It’s a completely free service, just for EE customers. So, whether at home, at work, or in the pub, customers on the biggest and fastest UK mobile network can enjoy an unrivalled, flexible delivery and set up.
While a customer may set up a new device once every two years, EE’s smartphone delivery experts from Enjoy do it every day, and can get customers set up and running as quickly as possible. Whether it’s transferring over contacts, photos and apps, or learning about new handset features, EE’s experts will make sure the transition from device to device is as seamless as possible and even show customers all of the latest features. EE and Enjoy aim to offer the innovative service to 80% of UK population in 2020.
Ettienne Brandt, Managing Director of Commercial, BT’s Consumer Division said: “We’re extending the EE superfast, super-flexible delivery and expert set-up service across the UK, helping as many customers as possible get the very most from their latest smartphone’s features. It will also now be an option across the entire range of 5G and 4G pay monthly smartphones we offer – so customers can receive their great new smartphone of choice at a time and place that is most convenient to them, all ok the UK’s best network”.
For more information on EE’s new superfast same-day delivery service, please visit www.ee.co.uk/superfast-delivery
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EE runs the UK's biggest and fastest mobile network, offering superfast 4G in more places than any other operator. EE brought the first 4G network to the UK in October 2012, and launched the UK’s first 5G network in May 2019. EE has received extensive independent recognition, including being named the UK's best network every year since 2015 at The Mobile Choice Awards, The Mobile News Awards, The Mobile Industry Awards and by RootMetrics®.
As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections. Today, EE’s retail presence exceeds more than 600 shops across the UK. EE is committed to being number one for service in the industry. It remains the only mobile provider to answer 100% of customer calls in the UK and Ireland, and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
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Enjoy, based in Menlo Park, CA, is a company that is changing the way premiere companies serve their customers in a digitally-driven world. Enjoy created a mobile retail store experience and has partnered with companies like AT&T, EE, Google, and Sonos to serve customers in the U.S. and UK. For more information about Enjoy, please visit www.enjoy.com. To download press assets please visit www.enjoy.com/en-us/pages/press.