EE CYBER SECURITY POWERED BY NORTON™ LAUNCHES AHEAD OF THE FESTIVE SEASON
- EE Cyber Security Powered by Norton™ launches – helping customers protect their devices and digital identity wherever they are
- New service comes as research reveals over a third (37%) of UK consumers feel more anxious about being scammed online during the festive season
- New, EE annual identity check Powered by Norton™ also now available to help customers quickly check if their personal information has been found on the dark web and provide advice on how to help keep their details more secure
- EE Security launches are part of a new wave of agreements that will allow customers to buy exciting services beyond traditional connectivity as part of their monthly bill
EE today launched a new cyber security application designed to provide advanced online security and greater peace of mind for customers. EE Cyber Security Powered by Norton™, will help customers better protect their devices and digital identity in one easy-to-use service. The launch forms part of EE’s journey to become the most personal customer-focussed technology brand in the UK, highlighting its commitment to introduce new products and services beyond connectivity.
As part of the BT Group, EE customers benefit from BT’s existing team of over 3,000 security specialists helping to keep its network and customers safe from cyber-attacks, as well as the online security tools to help keep them and their family safe online. However, the threat to online security continues, with 41% of UK consumers acknowledging that they find it difficult to stay safe online, and 80% worried specifically about their identity being stolen and used.
To help keep consumers safe from evolving threats online, EE has partnered with Norton™, a global leader in consumer Cyber Safety, to launch EE Cyber Security Powered by Norton™.
The service is exclusively available from launch to EE pay monthly mobile customers via two packages, EE Cyber Security Duo, designed to help protect up to 2 devices and EE Cyber Security Multi to help protect up to 15 devices. These provide customers with:
- Dark Web Monitoring. Monitoring a customers personal information on the dark web including email addresses, bank account numbers, credit card numbers, phone numbers, driver’s licence number and notify them should it be found.
- Social Media Monitoring**. Monitors a customer’s account on the most popular social media sites and notifies them of suspicious activity, like changes to their account settings, unusual logins and risky links in their posts.
- Device Security. Offers real-time protection for Windows™ PC, Mac® or Android™* devices against ransomware, viruses, spyware, malware, and other online threats. It also monitors and helps block unauthorised traffic, as well as helping to protect a customers private and financial information when they’re online.
- SMS Security**. Helps identify text messages with unsafe links and notifies customers so they don’t put their personal information at risk. It works seamlessly on Android and iOS devices.
- Report Card. Provides a summary of all the activities that the service has done to help protect the customer, their device and the information stored on it in the last 30 days.
- NortonTM Password Manager. Gives customers tools to generate and manage their passwords more securely and in one place.
Available on a flexible 30 day rolling plan: EE Cyber Security Duo can be added to any pay monthly mobile plan for just £2 a month, while EE Cyber Security Multi can be added to any pay monthly mobile plan for just £5 a month.
The launch of EE Cyber Security Powered by Norton™ comes as new research reveals that over a third (37%) of UK consumers have increased anxiety about being scammed online during the busy festive shopping period - Christmas, Boxing Day and January sales. The study highlighted that nearly a quarter (24.5%) have purchased items from online retailers they’ve never used or heard of in the past, with almost 1 in 3 (29.4%) admitting having previously put aside their usual caution to secure a good deal over the period.
To help customers understand if their identity is on the Dark Web, which is often used as a marketplace for stolen identities, EE has also launched a free, annual online check through the EE website. The new EE annual identity check Powered by NortonTM services gives customers an easy and fast way to find out if their email address has been exposed on the dark web. All customers have to do is visit ee.co.uk/security/cyber-security, click ‘check my email’, log in to their My EE account, enter their email address and run a scan. Customers can check one email address per year, and once the scan's been done, they’ll not only receive the results, but also get tips and advice on how to help keep their details more secure in the future.
Sharon Meadows, Director of Propositions at EE said: “With more and more of our lives spent online, ensuring we take steps to protect ourselves and our identities has never been more important. That’s why we’ve teamed up with cyber safety experts Norton™, to provide our customers the most advanced online security services to date - helping to protect their devices, and digital identity with a powerful all-in-one solution to give them ultimate peace of mind.”
Sarah Uhlfelder, Vice President of Sales EMEA for Norton said: “We are proud to be partnering with EE to bring our joint mission of safeguarding digital identity and providing Cyber Safety to life. With EE Cyber Security Powered by Norton™, we can help customers protect their devices and – ultimately – help safeguard their identity. Our goal is to meet consumers where they live, work and socialize online so people can enjoy digital freedom, no matter where they are.”
Will Geddes, Cyber Security Expert said: “It’s no secret that consumers in the UK are at higher risk to cyber-attacks during the festive period, so it’s great to see that EE and Norton™ join forces to offer customers increased protection at this time and go above and beyond their usual services. EE’s Cyber Security service is an ideal solution to ensure UK consumers are staying ahead of the game and keeping themselves safe online.”
For more details on EE Cyber Security Powered by Norton™, customers can visit www.ee.co.uk/security
Notes to editors
Research conducted by Censuswide, with 2,017 UK respondents aged 16+ in the UK November 2022. The survey was conducted from a nationally representative of UK adults. Censuswide employs members of the Market Research Society, belongs to the British Polling Council and abides by the ESOMAR principles
*Please see ee.co.uk/security for minimum device operating system requirements.
**SMS Security. Apple iMessages not supported.
** Social Media Monitoring. Only available on Facebook, Instagram, LinkedIn, Twitter, and YouTube. On Facebook, Instagram, and LinkedIn only account takeover feature is available. Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit, or illegal content or hate speech.
EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 and launched the UK’s first 5G network in May 2019.
EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and being named the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.
As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.
EE is committed to being number one for service in the industry and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK. Follow us on:
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Norton is a leading Cyber Safety brand of Gen™ (NASDAQ: GEN), a global company dedicated to powering Digital Freedom through its family of trusted consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. Gen brings award-winning products and services in cybersecurity, online privacy and identity protection to more than 500 million users in more than 150 countries. Learn more at Norton.com and GenDigital.com.
Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner. Gen empowers people to live their digital lives safely, privately, and confidently today and for generations to come. Gen brings award-winning products and services in cybersecurity, online privacy and identity protection to more than 500 million users in more than 150 countries. Learn more at GenDigital.com.