EE delivers best 5G experience according to new report by RootMetrics

  • EE delivers top combination of 5G availability plus fast speeds, according to latest independent tests by RootMetrics
  • Performance up since 2020, with increased availability in 13 cities and faster speeds in 14 cities on EE’s 5G network
  • EE named the only operator to record 5G availability above 55% in any city

EE’s 5G network today gains further recognition, delivering the best experience of any operator according to new independent tests from RootMetrics. According to the findings, EE achieved consistently broad availability, plus fast speeds and reliability.

The achievement follows EE’s announcement last month on its ambition to grow its 5G network to cover half of the UK population by early 2023, and offer 5G connectivity anywhere in the UK by 2028.

In the RootMetrics testing, EE was the only operator to record 5G availability above 55% in any city, doing so in five of those tested – Birmingham, Cardiff, Leicester, Manchester, and Nottingham.

EE’s Everyday 5G availability increased in 13 cities compared to testing in 2021, recording the highest availability in 14 out of 16 cites, and EE’s Everyday 5G median download speeds improved in 14 cities in the same period.

Marc Allera, CEO Consumer Division, BT Group, said: “Delivering the best mobile experience for our customers is our number one priority, and 5G has a huge role to play in that. Today’s results not only show our superiority in the industry, but also significant improvements since last year, reflecting the continued investment we’re making to deliver 5G to more places and people.”

The full report can be found here:

Results based on RootMetrics testing between January and June 2021. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Not an endorsement of EE. Experiences may vary. See

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About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012, and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and 2021, and the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.

As well as delivering mobile services to consumers, small and medium businesses, corporate customers and Government programmes, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry, and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.

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