EE NAMED UK’S BEST NETWORK FOR 19TH TIME AS IT ADDS NEW 5G LOCATIONS
- Independent testing firm RootMetrics names EE the UK’s no.1 network for an unprecedented 19th time running
- EE beats rival operators across key metrics, including overall network performance and reliability, with average speeds more than twice as fast as any other network
- Investment into 5G continues as EE names 19 new 5G locations to mark award
EE is once again the UK’s number one network, following the release of independent test results by RootMetrics®. The UK-wide testing finds EE comes first in key measures of network quality nationwide, including performance, reliability, speed, data, calls and texting.*
EE was named best overall network across England, Scotland, Wales and Northern Ireland and across 14 out of the 16 UK areas measured, including Belfast, Glasgow, Leeds and London. The network continues to clock industry-leading speeds with median average download speeds of nearly 60Mbps – more than twice as fast as those offered by any other UK network.
The award reflects the huge investment made into the EE network, that has seen 5G spread across 60% of the UK’s population in less than four years and it’s underlying 4G network reach over 87% of the UK’s landmass, through a unique investment programme to upgrade and build hundreds of new sites in rural areas.
Marc Allera, CEO of BT’s Consumer Division, said: “It’s a remarkable achievement to be named the UK’s best network for the nineteenth report running. The work keeps going as we look to maintain the significant investment required to ensure the rollout of our 4G and 5G networks continue to deliver for our customers.”
To mark the award, EE today names a further 19 locations where the network has introduced 5G:
- Abergavenny / Y Fenni
- Chepstow / Cas-Gwent
Good mobile connectivity is vital for people living, working or visiting locations and recent BT research found that over half of entrepreneurs ran a business from their mobile phone.* EE is the only network to announce plans to make 5G available anywhere in the UK by 2028, through a combination of permanent 5G coverage across 90% of the UK landmass and on-demand solutions available anywhere beyond. Last year, Rootmetrics testing showed that EE customers held a definitive lead over other operators on overall speed consistency—a key requirement for a seamless 5G connection.**
Notes to editors
The report’s rankings are based on RootMetrics UK and metro RootScore® reports conducted in H2 2022 using the best commercially available smartphones on four national mobile networks across all available network types. Individual experiences may vary. The RootMetrics award is not an endorsement of EE.
RootMetrics carried out 635,207 tests across the UK and the below 16 UK Metropolitan areas
A RootScore award was given to the operator with the best overall network performance in each area as well awards for: reliability, accessibility, speed, data, call, text. EE came first or joint first in 109 of these awards. EE was rated as the winning network for speed, data and accessibility across all 16 areas.
EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 and launched the UK’s first 5G network in May 2019.
EE has received extensive independent recognition, including being named the UK’s no.1 5G network and the UK's best network every year since 2014 by RootMetrics®. In 2022 EE was named best network at the Mobile Industry Awards.
As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.
EE is committed to being number one for service in the industry and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
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