EE Named UK’S No.1 Network for 5G and Best Network Seven Years Running

  • EE named UK’s no.1 5G network in independent testing from RootMetrics, with the highest 5G availability in all 16 UK cities
  • EE network named no.1 seven years running and is undefeated in all seven categories

EE has today been named the UK’s no.1 5G network and the UK’s best network for seven years running. According to the latest independent testing by RootMetrics, EE’s 5G offers the best combination of fast speeds and coverage, with the highest 5G availability in all 16 major UK cities tested.

Independent analysis of 5G reliability, speed and coverage found EE’s 5G network to be the no. 1 in the UK, offering 5G in more places than any other UK network.Tests reveal that EE’s highest 5G availability is more than double that of the next placed operator. In London, EE’s 5G availability is over five times greater than all other operators. RootMetrics’ ‘availability’ measure shows how often devices connected to 5G during data testing across each city.

According to the independent tests, EE has 5G in more places than any other network in:

  • Belfast
  • Birmingham
  • Bristol
  • Cardiff
  • Coventry
  • Edinburgh
  • Glasgow
  • Hull
  • Leeds & Bradford
  • Leicester
  • London
  • Liverpool
  • Manchester
  • Newcastle
  • Nottingham
  • Sheffield

EE continues to dominate in UK wide overall mobile network testing, winning six RootScore Awards outright – overall performance, reliability, accessibility, speed, data and call – and taking joint first for text.

EE’s network achieved the fastest aggregate median speed of all operators at 42.6 Mbps, and its aggregate median speeds in England, Northern Ireland, Wales and Scotland were faster than all the other networks tested.

Marc Allera, CEO of BT’s Consumer business, said: “Delivering the best mobile experience for our customers has never been more important. Being recognised as the UK’s best network for the seventh year running reflects our continued investment in keeping our customers connected to the things that matter most. RootMetrics’ 5G testing shows that we are a long way ahead in terms of 5G performance, and our engineers are continuing to build new sites every day to bring the latest mobile technology to even more people.”

RootMetrics carried out 537,780 tests across 16 cities in England, Northern Ireland, Scotland and Wales.

The full report can be found here:

For more information on EE’s 5G network, 5G Smart plans and 5G devices, customers can visit

Rankings based on the RootMetrics® UK, Nation, and Metro RootScore® Reports and additional testing, Jan-Jun 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit for more details.

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About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 with it continuing to be the UK’s biggest 4G network, and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK's best network every year since 2015 for all the following awards: The Mobile Choice Awards, The Mobile News Awards, The Mobile Industry Awards and by RootMetrics®.

As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry. Its retail presence exceeds more than 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland, and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.

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