EE reaches 500th site milestone for Emergency Services Network

EE, part of BT Group, today announced the build completion of its 500th new site for the Emergency Services Network (ESN), located in Glencoe Scotland, as EE continues to invest in providing dedicated 4G voice and data coverage for more than 300,000 emergency service users across the UK. This comes on top of upgrading around 19,000 of EE’s existing sites to 4G ready for ESN.

Once activated, the Glencoe site will deliver 4G connectivity to more than 65 square km of the Highlands on an 800MHz signal, providing stronger mobile coverage in very rural areas. A popular tourist destination, this will ensure that the emergency workers have access to reliable technology to best serve local communities and visiting tourists.

In addition to the 500th site at Glencoe, EE has continued the extensive network roll-out for the Emergency Services in the hardest to reach areas across the UK, building more than 30 sites throughout June-July alone. This includes five new sites in England across the Lake District and South Downs National Parks, as well as Devon and Cornwall. A further five sites in Wales, including Pembrokeshire, and an additional 18 sites in remote locations across Scotland such as Cairngorm and Loch Lomond National Parks, have also been completed.

The 500 ESN sites has firmly cemented EE’s leadership in delivering 4G to rural areas. According to Ofcom, EE already covers 82% of rural geography across the UK, and 84% of the UK landmass. This is already more than any other network. EE is now working to build over 100 more new ESN sites in rural areas in the coming months, extending its leadership further in advance of the Shared Rural Network (SRN) coming on stream.

In addition to site builds and upgrades, EE has complemented the mast sites with a fleet of 4G rapid response vehicles and cells, equipped with satellite backhaul technology to provider further reassurance to emergency services workers that they will be equipped with the mobile coverage and capacity needed to save lives, even in the most remote areas.

Richard Harrap, Managing Director of ESN at EE, said: “With ESN, we are focused on building the coverage where the Emergency Services need it most to ensure they can best protect and serve society. Often this is in rural areas.

“We are already well ahead of other operators in delivering rural coverage, but our new site builds and upgrades to existing 4G masts for the ESN has also meant further expanded coverage in rural areas, and improved coverage in hard to reach areas and along key roads such as our 500th site in Glencoe. We’re also welcoming other operators to come in and share these sites to reduce the amount of infrastructure on the ground and increase coverage for everyone.

This is in advance of the UK Government’s Shared Rural Network, which will also help us to reach even more not-spots to ensure that everyone benefits from improved coverage and choice.”

With the increasing trends pointing towards UK tourists choosing to stay within the country for their holidays, the Emergency Services will need strong rural coverage to manage the influx of tourists anticipated this year.

Minister for Lords Baroness Williams said: “ESN will provide an innovative, mobile-based communications system to transform the response of our emergency services.

“Building increased coverage in rural locations throughout the UK is an essential part of the programme, and this milestone means we are ever closer to ensuring our dedicated police, fire and ambulance crews can communicate across and access some of the most hard to reach areas.”

Digital Infrastructure Minister Matt Warman said: "We’re creating a world-class communication system for the emergency services and this significant investment from EE provides resilience and assurance for the residents, businesses and tourists of Glencoe.

“We are also opening up these masts for other mobile companies to use as part of our plans to bring 4G to every corner of the UK by 2025, so people in every part of the country will get good coverage wherever they live, work or travel.”

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About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 with it continuing to be the UK’s biggest 4G network, and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK's best network every year since 2015 for all the following awards: The Mobile Choice Awards, The Mobile News Awards, The Mobile Industry Awards and by RootMetrics®.

As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry. Its retail presence exceeds more than 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland, and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.

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