EE to connect millions of commuters on the Jubilee line as part of Transport for London's 4G trial
- EE joins Transport for London (TfL) trial to add 4G mobile coverage in Tube stations and tunnels on the Jubilee line so commuters can stay connected underground
- The trial section will cover the platforms and tunnels between Westminster and Canning Town and go live in March 2020
- EE will help tube passengers keep in touch and get the latest travel information while on the go
EE today announced it has signed an agreement with Transport for London (TfL) to bring 4G connectivity to a section of the London Underground for the first time.
The trial section, which will cover the platforms and tunnels between Westminster and Canning Town on the Jubilee line, will give customers access to the UK’s best 4G network underground for the first time, allowing them to stay connected to information and entertainment on the go.
The trial service will cover ticket halls and corridors within stations along this section of the Jubilee line, with the exception of London Bridge and Waterloo stations which, subject to final approvals, will be added later during 2020.
Marc Allera, CEO of BT’s consumer division, said: “‘We are delighted to formally join the TfL 4G on the Underground trial, connecting our customers between Westminster and Canning Town. This trial is the start of a huge step forward for London.”
Shashi Verma, Chief Technology Officer at TfL, said: “It’s great that EE have signed up to bring their 4G network to Jubilee line customers. The London Underground network is an incredibly challenging environment in which to deliver technological improvements, but we remain on course for customers to start benefiting from our pilot from March 2020.”
As part of a trial with the other main network providers, the service aims to go live in March 2020 and will be available to customers of all of EE’s mobile virtual network operator (MVNO) partners.
The trial aims to pave the way for a wider network rollout across all of the Underground in the coming years, providing network signal to the 5 million commuters that use the service every day.
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EE runs the UK's biggest and fastest mobile network, offering superfast 4G in more places than any other operator. EE brought the first 4G network to the UK in October 2012, and launched the UK’s first 5G network in May 2019
EE has received extensive independent recognition, including being named the UK's best network every year since 2015 at The Mobile Choice Awards, The Mobile News Awards, The Mobile Industry Awards and by RootMetrics®.
As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections. Today, EE’s retail presence exceeds more than 600 shops across the UK.
EE is committed to being number one for service in the industry. It remains the only mobile provider to answer 100% of customer calls in the UK and Ireland, and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.
EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
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