EE WINS UMLAUT CONNECT MOBILE NETWORK TEST IN THE UK FOR 10TH CONSECUTIVE YEAR WITH RECORD-BREAKING SCORE
- EE becomes the first UK operator to achieve a score of over 900 in the umlaut connect independent Mobile Network Test
- As well as winning best overall network, EE recognised as leading operator in each of the nine large cities where local performance was analysed, including London, Cardiff, Edinburgh and Belfast*
- Rigorous testing process measures voice and data performance combined with crowdsourcing analysis, with EE again ranked top in all three categories
EE has today been named the winner of the umlaut connect 2025 Mobile Network Test in the UK, marking the 10th year in a row that it has been awarded this accolade and, in doing so, becoming the first UK operator to ever surpass a score of 900.
The test was conducted by the independent benchmarking organisation umlaut. Its comprehensive methodology involved both drive and walk tests across an area comprising over 25 per cent of the UK population, with voice and data performance measured across 19 cities and 27 towns, as well as over the UK’s rail and road networks.
In the locations specified in the test, EE ranked top in terms of both performance and reliability in all three benchmarked categories: controlled voice and data testing, and a sophisticated crowdsourcing methodology to evaluate real-world network capabilities, download speeds and latency.
Howard Watson, Chief Security and Networks Officer, BT Group, said: “We’re delighted that EE has once again been recognised by connect and umlaut as the UK’s best mobile network following its rigorous testing process. To not only retain this award for a 10th consecutive year, but at the same time set a new benchmark for UK networks in achieving a record-breaking score, is testament to our ongoing network leadership.”
Over the past 12 months, EE has launched a 5G Standalone (5G SA) network which is already available to almost one-third of the UK population, was the first network to meet the UK government’s Shared Rural Network coverage targets and has successfully retired its legacy 3G network.
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Notes to editors:
* Full list of cities: Belfast, Birmingham, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester.
You can read the full results of Umlaut's latest connect 2025 Mobile Network Test here.
About EE:
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator.
Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 and 2024 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
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